Return and Cancellation Policy

Return

Our goal is always to provide high quality parts and accessories. Unfortunately, sometimes products can be damaged in shipping, defective from the factory or simply not what you really wanted in the first place. Crossed Industries will accept your returns, with a few conditions:

  • Please email us with the order details, return reason and pictures at [email protected] to start all returns. Please have all relevant part numbers, sales orders, receipts and details of the return request available. Crossed Industries will contact you once we have review the return request with the return information, documents needed and the process for completion.
  • Any return must be in its original condition, and all tags need to be intact. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.
  • If you are trying to return something that is not defective or damaged, a restocking fee of 10% will be charged and only accepted within 30 days of purchase/shipment. The last thing we want to do is charge additional fees, but there are shipping charges, processing charges and credit card fees incurred on all transactions. The restocking fee simply covers those charges.
  • Customers will be responsible for shipping costs on all returns. No returns will be available after 30 days of purchase/shipping. Shipping cost on defective or damaged products will be determined per the manufacture’s policies.

We will do our best to fix the issue in a timely matter. Please note, in many cases we have to abide by the manufacture’s processes and warranty policies. We will help you through this the best we can. Please have your receipt information ready to discuss or attached to your email.

Cancellation

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

  • If you cancel your order BEFORE A NON-BACKORDERED ITEM has been shipped, you will be assessed a 5% cancellation fee before credit is issued.
  • If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
  • Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.

Pre-Orders and back-orders can only be cancelled within 14 days of the original purchase date. All transactions, including pre-orders and back-orders are charged at the point of purchase.

To Cancel an order email [email protected] with order number, name and reason for cancellation. Orders will not be cancelled without an email.